Will online mediation now be part of ‘normal’ life?
I hope so!
In the last 18 months I have done around 100 mediations and – apart from the ‘still normal’ technical hitches of online platforms – It works well.
Why? You May Ask
How to deal with the Technical issues
Be Honest with the parties!
At the start of a mediation I say there is often a tech problem – and it could be mine.
We all experience them. They are always resolvable, even if a full power cut (my experience).
Always ask the Parties to provide alternative contact details so the mediation can still proceed via a different medium such as a phone call.
Being prepared allows the mediation flow not to be disturbed and gives confidence to the parties the mediator can facilitate competently even when a technical glitch occurs.
The disadvantages!
As you can see, the advantages outweigh the disadvantages!
So for me, Online mediation should continue and be used as a viable means for mediation alongside in-person mediation.
DRAW offers 6 hours free online mediation to London employers and employees. This is funded by Trust for London. Contact Hollie our mediation assistant for more information.
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The DRAW service is funded by Trust for London and run by YESS Law; a specialist employment law charity based in London. We help people sort out their work problems without going to the Tribunal.
The DRAW service is funded by Trust for London and run by YESS Law; a specialist employment law charity based in London. We help people sort out their work problems without going to the Tribunal.