Will online mediation now be part of ‘normal’ life?
I hope so!
In the last 18 months I have done around 100 mediations and – apart from the ‘still normal’ technical hitches of online platforms – It works well.
Why? You May Ask
How to deal with the Technical issues
Be Honest with the parties!
At the start of a mediation I say there is often a tech problem – and it could be mine.
We all experience them. They are always resolvable, even if a full power cut (my experience).
Always ask the Parties to provide alternative contact details so the mediation can still proceed via a different medium such as a phone call.
Being prepared allows the mediation flow not to be disturbed and gives confidence to the parties the mediator can facilitate competently even when a technical glitch occurs.
As you can see, the advantages outweigh the disadvantages!
So for me, Online mediation should continue and be used as a viable means for mediation alongside in-person mediation.
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