Want to help clients resolve problems at work?

DRAW helps your clients find solutions to work problems

DRAW offers online mediation for work problems. Mediation is a series of discussions aimed at finding solutions. Mediation is a great way to find solutions that work for both employee and employer. 

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Finding solutions through

Mediation with DRAW

DRAW mediation
Work problems?

Do your clients have problems at work? Do they want to solve them quickly?

Contact DRAW

Contact us today to provide information

Agree to mediate

Both the employer and employee must agree to mediate

Arrange mediation

We arrange the mediation for your client – at a time that suits them


A mediator will discuss the problem with the employee(s) and employer separately and help find solutions


Most mediations end with an agreement between the employee and employer

Why use DRAW mediation?

Less stressful

Mediation with DRAW is less stressful than grievances and the Employment Tribunal

Quick and Easy

Mediation with DRAW is quick and easy to set up online

More control and certainty

Mediation with DRAW offers solutions you can’t get in the Tribunal

Minimises legal costs and risk

This can really help client wellbeing

Quick & easy
My client feels better
My client had control

Ask us anything

The mediator will discuss what your client wants to achieve and then find out if the employer will agree. There will be negotiations.

The mediator will set out some ground rules about behaviours that are not acceptable such as being aggressive, intimidating and making threats. 

The discussion is confidential and without prejudice, and they do not have to disclose information they do not want to. 

A grievance rarely resolves matters. Try mediation first for a better working relationship. 

If your client attends the mediation alone, the mediator will ensure that the client does not feel forced into an agreement that they do not want.

They can also leave the mediation at any time they like.  

Mediation is where the parties meet online with a mediator. The mediator helps the parties to have a discussion. ACAS’ role is very limited. They do not read any documents and act more as a go-between.

Your client may want “justice” in a Tribunal BUT there is never any guarantee that they will win, however strong their case. Going to a Tribunal can be stressful, time consuming and costly. 

The service is available for any employee living in London or any business based in London.

The first six hours of mediation is provided at no cost.


The discussion is confidential and without prejudice, and they do not have to disclose information they do not want to. 


Your client can go to mediation alone or with a friend or a support person.

If they would like legal representation but cannot afford a lawyer, we may be able to find someone who can explain the law to them without any charge.

Usually the parties will enter into a written agreement.

If there is no agreement, the parties still have all other options open to them, including litigation. 

However, there are strict time limits for bringing Employment Tribunal claims and you should advise your client accordingly.